Frequently Asked Questions (FAQ)

Find quick answers to the most common questions about our products, services, and policies. If you can’t find what you are looking for, feel free to reach out to our support team.

1. How do I place an order or book a service?

• Answer: Simply browse our website, select the product or service you want, and click the “Add to Cart” or “Book Now” button. Follow the on-screen instructions to enter your shipping details and complete your checkout.

2. What are your delivery timelines?

• Answer:
  • Inside Capital/Local Area: Within 24 to 48 hours.
  • Outside/Nationwide: 3 to 5 business days. (Note: Delivery times may vary slightly during holidays or due to adverse weather conditions.)

3. How much does shipping cost?

• Answer: Our standard shipping fee is $X [or local currency] for local deliveries and $Y for nationwide shipping. We also offer free shipping on orders above a specific amount (check our homepage banner for current promotions).

4. Do you offer Cash on Delivery (COD)?

• Answer: Yes, we offer Cash on Delivery across most locations. You can pay the delivery agent in cash once you receive and verify your package.

5. What payment methods do you accept?

• Answer: We accept a wide range of secure payment options, including major Credit/Debit Cards (Visa, Mastercard, Amex), Mobile Wallets (bKash, Nagad, etc., if applicable), and PayPal.

6. What is your return and exchange policy?

• Answer: If you receive a damaged, defective, or incorrect product, you can request a return or exchange within [3 / 7 / 14] days of delivery. Please ensure the item is unused and in its original packaging. Contact our support team to initiate the process.

7. Can I cancel or modify my order?

• Answer: You can cancel or change your order within 2 hours of placing it by contacting our helpline. Once an order has been processed or shipped, it cannot be canceled.

8. How can I track my package?

• Answer: Once your order is shipped, we will send you a confirmation email and SMS containing a tracking number and a link to track your delivery in real-time.

Still have questions? We are here to help! Get in touch with us:

📞 Phone: +880 15900-12500

✉️ Email: info@freelancershafikul.xyz

💬 Live Chat: Click the chat icon at the bottom right of your screen.